1 reviews | Active since Dec 2024
Unhappy client
This company must be shut down completely, very bad when it comes to servicing their clients.
1. Poor communication skills 2. The only thing matters to them is the monthly subscription. I had installed a device in my car from 2022 march 25 the device was always offline n when I called they would resolve the matter after 1 day the device goes back to offline.
I spoke to Cynthia white about it n she also did the same thing. The app on my phone was always offline n the car would say it's in limpopo. The worst thing is they even wrote wrong registration number of my car.
Ever since I joined this tracking company I never skipped payments but what they did was to be rude to me and never offered good services which I was promised. They bridged the terms of contract n when I requested for cancelation they kept saying I signed 36 months contract n I have to pay cancelation fee for something that never worked ever since. I have been writing emails calling them over a year to get this issue resolved however they failed n kept saying the technician will come within 3 days, so I must wait for three days while my car is exposed to highjackers.
There's a clause 15.1.5 says In the event that TrackNetics is in breach of any of the terms of this agreement the Subscriber may give TrackNetics 14 (fourteen) days written notice to remedy the breach after which the Subscriber may cancel this agreement in writing.To me it took them a year without fixing. The day they send technicians they went to my house while I was at work. They did not even have my work address which I provided it to them. All that matters to them is monthly subscription. I dealt with so many people who failed to assist me. Namely 1. Cynthia White the manager. 2. Katlego Solomons 3. Carmen all they would say your issue will be resolved.
I wish this will help other new car buyer's not to join tracknetic.
They don't even deserve to get 1 ratings. I had to get a new tracking device to be installed cos wow my car was exposed to theft n all they could say we will send technician in three days they are all busy. But when it's due day to pay subscription I don't give excuses.
Thank you for taking the time to share your feedback. We sincerely regret that your experience with Tracknetics did not meet your expectations.
After reviewing your account, we’d like to clarify the following points:
- Device and Connectivity:
Your tracking device was installed in March 2022, and each time you reported an offline status, our team conducted remote diagnostics and assisted in restoring connectivity. The system’s “offline” status is usually due to factors such as power interruptions, tampering, or network coverage issues, all of which are external to the device and not the result of a service failure by Tracknetics. - Service and Communication:
Our records show that multiple attempts were made by our support team, including managers, to resolve your concerns and schedule technician visits. Unfortunately, on some occasions technicians were unable to complete the service because you were not available at the address provided. - Contract Terms:
As per your signed agreement, the subscription is for a 36-month period. This covers tracking and recovery services, including the ongoing connectivity subscription. The agreement also outlines the process for cancellation, which requires notice and settlement of applicable fees. Clause 15.1.5 refers to breach remedy periods, however, Tracknetics acted in good faith to address your queries and did not fail to provide the contracted service. - Our Commitment:
Tracknetics remains committed to delivering reliable tracking and recovery solutions for the purpose of theft and hijacking response. While we understand your frustration, the issues raised were operational and addressable, and do not constitute a breach of contract.
Kind regards,
Tracknetics Support Team
Thank you for taking the time to share your feedback. We sincerely regret that your experience with Tracknetics did not meet your expectations.
After reviewing your account, we’d like to clarify the following points:
- Device and Connectivity:
Your tracking device was installed in March 2022, and each time you reported an offline status, our team conducted remote diagnostics and assisted in restoring connectivity. The system’s “offline” status is usually due to factors such as power interruptions, tampering, or network coverage issues, all of which are external to the device and not the result of a service failure by Tracknetics. - Service and Communication:
Our records show that multiple attempts were made by our support team, including managers, to resolve your concerns and schedule technician visits. Unfortunately, on some occasions technicians were unable to complete the service because you were not available at the address provided. - Contract Terms:
As per your signed agreement, the subscription is for a 36-month period. This covers tracking and recovery services, including the ongoing connectivity subscription. The agreement also outlines the process for cancellation, which requires notice and settlement of applicable fees. Clause 15.1.5 refers to breach remedy periods, however, Tracknetics acted in good faith to address your queries and did not fail to provide the contracted service. - Our Commitment:
Tracknetics remains committed to delivering reliable tracking and recovery solutions for the purpose of theft and hijacking response. While we understand your frustration, the issues raised were operational and addressable, and do not constitute a breach of contract.
Kind regards,
Tracknetics Support Team