ZERO Customer Focus!
Two concerns to note with Tracker: 1. Customer experience 1.1. I logged a query on their website about 2-3 weeks ago to take up a different package of theirs 1.2. Only today I got a call from them, way after me already calling them. 1.3. This is really laughable and pathetic at the same time 1.4. Fortunately enough I did not have to have my car recovered by them as I can only imagine what BS they would put my through.
2. Long-standing customer means ****** all to them - Following on the above customer experience issue, their pricing is atrocious for moving to a new product - Their consultants are stone cold with no budge to even accommodate/escalate any requests - I really want a month-to-month contract on their new device but if I want that I need to cough up R1800 upfront to which my monthly premium would then be R75/month (option A) as opposed to the R119/month (option B) - How this company "robs" you is that the difference in both option totals is R1584 which shows they make an extra R216 of you and tie you into a 36 month contract with option B - Granted this is a business but is there no leverage for long-standing customers to be given some lee-way!?!?!?
The entire reason behind this tracker package move is because battery centre is blaming tracker for killing my battery and tracker advises me to have my device checked and if it is not the device issue then I need to pay some call-out fee - so basically I am stuck in the middle of **** service all around.
Frustration 101!
Helpful (0)
Replies (6)0
Replies (6)
Tracker Connect's replyOfficial
10 Feb 2022, 07:40Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
Best regards,
Tracker Connect's reply10 Feb 2022, 07:40
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly
Best regards,
Tracker Connect's replyOfficial
10 Feb 2022, 13:27Good day,
we are unable to contact you as your number is not going through , please provide us with an alternative number
we are unable to contact you as your number is not going through , please provide us with an alternative number
Best regards,
Tracker Connect's reply10 Feb 2022, 13:27
Official
Good day,
we are unable to contact you as your number is not going through , please provide us with an alternative number
we are unable to contact you as your number is not going through , please provide us with an alternative number
Best regards,
's updateReviewer Update
14 Feb 2022, 12:18Update: received en email from this organization who advised that, their pricing is what it is and my long-standing relationship means absolutely nothing (para-phrased).
Clearly they don't give a damn but it shows their integrity and drive towards customer experience!
Clearly they don't give a damn but it shows their integrity and drive towards customer experience!
's update14 Feb 2022, 12:18
Reviewer Update
Update: received en email from this organization who advised that, their pricing is what it is and my long-standing relationship means absolutely nothing (para-phrased).
Clearly they don't give a damn but it shows their integrity and drive towards customer experience!
Clearly they don't give a damn but it shows their integrity and drive towards customer experience!
Tracker Connect's replyOfficial
14 Feb 2022, 13:47 Good Day Lynton,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Please refer to the email we sent to your email address
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Please refer to the email we sent to your email address
Best regards,
Tracker Connect's reply14 Feb 2022, 13:47
Official
Good Day Lynton,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Please refer to the email we sent to your email address
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Please refer to the email we sent to your email address
Best regards,
's updateReviewer Update
14 Feb 2022, 13:50Lynton? A classic case of you not even knowing who I am.
I'm just a premium paying individual.
Pathetic!
I'm just a premium paying individual.
Pathetic!
's update14 Feb 2022, 13:50
Reviewer Update
Lynton? A classic case of you not even knowing who I am.
I'm just a premium paying individual.
Pathetic!
I'm just a premium paying individual.
Pathetic!
Tracker Connect's replyOfficial
14 Feb 2022, 14:22Good Day Mr Saugh,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Please refer to the email we sent to your email address.
Best regards,
Tracker Connect's reply14 Feb 2022, 14:22
Official
Good Day Mr Saugh,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Please refer to the email we sent to your email address.
Best regards,