MI
Mohamed I

1 reviews | Active since Jan 2012

30 Jun 2023, 14:37

Your dawn lapsed Tracker

Tracker is becoming a business of low interest in serving loyal client nor a leading tracking provider in the SA. From a joke customer service call centre, to lack of ER response. My vehicle product been troubleshooting more than x3 times for a 5-months old car? No one answered the call on time, unexplained long call waiting time, clear passing the bucket model and more. I will never recommend them even to my enemies. I am here raising my voice at HP because you worry more about your rating and imagine more than your true service delivery. The dawn of Tracker is gone unfortunately. I didn't had an option to choose since most of SA vehicles are pre-installed with this company products. What a nightmare . Kindly don't bother calling. I am no longer expecting a glimpse of hope from your service. Experience share is loading for my network. Chao

0
Replies (3)
Tracker Connect
Tracker Connect's reply30 Jun 2023, 14:53
Official
Good day Mohamed,

We are in receipt of your concern and one of our coordinators will be in touch to assist you accordingly.

Tracker Connect

Best regards,

MI
Mohamed I's update03 Jul 2023, 13:25
Reviewer Update
I kept calling your call centre >10 time since your reply, even emailed you x2 times, yet, no response? The tracking device is not working, my lat journey showing on both App and wen was from 29 June? Is that your best fella?
Tracker Connect
Tracker Connect's reply05 Jul 2023, 09:38
Official
Good day Mohamed,

We apologize for the inconvenience this has caused you, however, we would like to confirm that the issue was addressed, and a senior technician was assigned to inspect and fix the issue accordingly.

Tracker Connect.

Best regards,