kN
kaylan N
1 reviews | Active since Aug 2025
07 Sept 2026, 15:12
YOUNG PEOPLE STAY AWAY, TERRIBLE SERVICE THERE IS NO COMMUNICATION OR ACCOUNTABILITY. THEY LIE AND TAKE YOUR MONEY AND DO NOTHING ON YOUR VEHIICLE, GO TO CAR TRACK OR OTEHR PROVIDERS DO NOT COME TO TRACKER STAY AWAY STAY AWAY STAY AWAY!
NO FEEDBACK TO DATE, following up on previous complaints, imagine 1 YEAR LATER STILL DEALING WITH TRACKER DISPUTE. These people are shoddy ****s, they will say they will contact you to resolve your query and leave you hanging months on end, exactly the same way it happened when my vehicle was ******, tracker fully installed, failed to contact me to let me know vehicle was moving without key in the ignition . may 2025. up till today no resolution. STAY AWAY THEY ARE MAJOR ****MERS, THEY MAY BE WORKING WITH ********S TO TARGET YOUR VEHICLES AND SQUANDER YOUR HARD EARNED CASH, PLEASE FIND MY OTHER REVIEWS ON THIS PAGE FOR TRACKER CONNECT FOR THE FULL STORY OF HOW TRACKER LOST MY BRAND NEW POLO VIVO CAR AND FAILED TO NOTIFY ME AND FURTHER FAILED TO TAKE ANY RESPONSIBILITY.
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
07 Sept 2026, 15:17Good day Kaylan Naidoo,
We humbly apologize for the bad services rendered from our end, as this is not the service that we aspire to provide. Please accept our apologies for the delays and frustrations experienced.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We humbly apologize for the bad services rendered from our end, as this is not the service that we aspire to provide. Please accept our apologies for the delays and frustrations experienced.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect^SM
Tracker Connect's reply07 Sept 2026, 15:17
Official
Good day Kaylan Naidoo,
We humbly apologize for the bad services rendered from our end, as this is not the service that we aspire to provide. Please accept our apologies for the delays and frustrations experienced.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We humbly apologize for the bad services rendered from our end, as this is not the service that we aspire to provide. Please accept our apologies for the delays and frustrations experienced.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect^SM
Tracker Connect's replyOfficial
08 Sept 2026, 15:33Dear Mr Naidoo,
Thank you for bringing your concerns to our attention.
We sincerely regret the loss of your vehicle and understand the frustration and inconvenience that accompanies such an event. Having a vehicle ****** is understandably distressing, and we appreciate the opportunity to respond to your concerns.
We have investigated the matter and note your allegation that a driver alert was not received prior to the theft. While we continuously invest in technology and operational improvements to enhance our services, no telematics, tracking or vehicle recovery solution can guarantee that every ******** incident will be prevented, detected or successfully interrupted. Unfortunately, there is an ongoing and evolving battle between vehicle ********* and those tasked with combating vehicle crime, with offenders continually adapting their methods to circumvent both technological and law enforcement countermeasures.
We further note that your Tracker account was in arrears at the time of the incident. Notwithstanding the outstanding account status, Tracker still mobilized resources and attempted to assist with the recovery effort following notification of the theft. Regrettably, despite these efforts, the vehicle could not be recovered.
It is important to clarify that Tracker does not guarantee the recovery of ****** vehicles and does not operate as a substitute for motor vehicle insurance.
Rather, our services form part of a broader vehicle risk mitigation strategy.
This is evidenced by the fact that Tracker works closely with the major motor insurers in South Africa, many of whom recognize the value of vehicle tracking and recovery services as one component of an overall risk management framework.
We would also like to address the interactions between yourself and our employees. Tracker is committed to treating all customers with respect and professionalism and expects the same standard of conduct towards its staff. While we fully understand that customers may feel emotional or frustrated following a vehicle theft, abusive, threatening or inappropriate conduct directed at our employees is not acceptable. Our employees are entitled to perform their duties in a safe and respectful environment, and Tracker reserves the right to limit engagement where interactions become abusive.
We appreciate that this outcome is disappointing and extend our sympathy regarding the loss of your vehicle. However, having reviewed the matter, we are satisfied that Tracker responded appropriately under the circumstances and that reasonable efforts were made to assist following notification of the theft.
Kind regards,
Tracker Connect (Pty) Ltd ^TP
Tracker Connect's reply08 Sept 2026, 15:33
Official
Dear Mr Naidoo,
Thank you for bringing your concerns to our attention.
We sincerely regret the loss of your vehicle and understand the frustration and inconvenience that accompanies such an event. Having a vehicle ****** is understandably distressing, and we appreciate the opportunity to respond to your concerns.
We have investigated the matter and note your allegation that a driver alert was not received prior to the theft. While we continuously invest in technology and operational improvements to enhance our services, no telematics, tracking or vehicle recovery solution can guarantee that every ******** incident will be prevented, detected or successfully interrupted. Unfortunately, there is an ongoing and evolving battle between vehicle ********* and those tasked with combating vehicle crime, with offenders continually adapting their methods to circumvent both technological and law enforcement countermeasures.
We further note that your Tracker account was in arrears at the time of the incident. Notwithstanding the outstanding account status, Tracker still mobilized resources and attempted to assist with the recovery effort following notification of the theft. Regrettably, despite these efforts, the vehicle could not be recovered.
It is important to clarify that Tracker does not guarantee the recovery of ****** vehicles and does not operate as a substitute for motor vehicle insurance.
Rather, our services form part of a broader vehicle risk mitigation strategy.
This is evidenced by the fact that Tracker works closely with the major motor insurers in South Africa, many of whom recognize the value of vehicle tracking and recovery services as one component of an overall risk management framework.
We would also like to address the interactions between yourself and our employees. Tracker is committed to treating all customers with respect and professionalism and expects the same standard of conduct towards its staff. While we fully understand that customers may feel emotional or frustrated following a vehicle theft, abusive, threatening or inappropriate conduct directed at our employees is not acceptable. Our employees are entitled to perform their duties in a safe and respectful environment, and Tracker reserves the right to limit engagement where interactions become abusive.
We appreciate that this outcome is disappointing and extend our sympathy regarding the loss of your vehicle. However, having reviewed the matter, we are satisfied that Tracker responded appropriately under the circumstances and that reasonable efforts were made to assist following notification of the theft.
Kind regards,
Tracker Connect (Pty) Ltd ^TP
kN
kaylan N's updateReviewer Update
08 Sept 2026, 15:49This is response in unacceptable. I would like to know , since the trip report showed driver alert and the verbal communication received by your telesales consultant that someone should have contacted me, why was I not contacted then. If you can provide me with a satisfactory answer as to why that did not happen, I will let this case go, but I am not completely satisfied with the reasoning you have provided as it did not address any of my issues besides the ones that makes tracker feel better. if Tracker can confidently answer as to why the trip report showed i should have been alerted and further why your consultant confirmed on the morning of the car jacking that i should have been called, why it was not done, that is my dispute, not the recovery of the vehicle but the lack of communication. and to attest to debit orders unpaid, i had reversed the transactions after this incident.
Kind Regards
kN
kaylan N's update08 Sept 2026, 15:49
Reviewer Update
This is response in unacceptable. I would like to know , since the trip report showed driver alert and the verbal communication received by your telesales consultant that someone should have contacted me, why was I not contacted then. If you can provide me with a satisfactory answer as to why that did not happen, I will let this case go, but I am not completely satisfied with the reasoning you have provided as it did not address any of my issues besides the ones that makes tracker feel better. if Tracker can confidently answer as to why the trip report showed i should have been alerted and further why your consultant confirmed on the morning of the car jacking that i should have been called, why it was not done, that is my dispute, not the recovery of the vehicle but the lack of communication. and to attest to debit orders unpaid, i had reversed the transactions after this incident.
Kind Regards
kN
kaylan N's updateReviewer Update
08 Sept 2026, 15:50this is all LIES, i have the trip report as well, if there is a way to screenshot it on this public platform i will, the trip report states multiple times, driver alert, this is shoddy business dealings and i am not satifsfied with your response, i will continue to fight for this incident and for justice not just for me but the public to be aware of the shoddy dealings tracker is capably of.
kN
kaylan N's update08 Sept 2026, 15:50
Reviewer Update
this is all LIES, i have the trip report as well, if there is a way to screenshot it on this public platform i will, the trip report states multiple times, driver alert, this is shoddy business dealings and i am not satifsfied with your response, i will continue to fight for this incident and for justice not just for me but the public to be aware of the shoddy dealings tracker is capably of.