1 reviews | Active since Nov 2015
You are handed over
I cancelled my insurance with dial direct effective end july 2015. When i called dial direct they confirmed cancellation date and that i had no obligations regarding 2 tracking systems installed in my motor vechiles by tracker which were part of my monthly premiums as more than 2 years had elapsed since they were installed. As i was getting new tracking systems installed with new insurance provider i still contacted tracker and advised cancellation of dial direct as matter of courtesy. I then as 1 august migrated. I subsequently travelled overseas for over a month and recieved many calls from tracker to advise i was in arrears. After contacting the call centre 3 times and after explaining i never paid them a oremium etc i was assured my cancellation calls and queries would be retrieved and matter sorted. Needless to say they never followed up. To be clear i never paid a seperate premium it was part of insurance policy, which when cancelled all oarties were notified. Now i am being bugged incessantly as tracker decided its easier to hand me over to there attorneys who when i advised there was a query fobbed me off. Tracker customer service ******* and feedback non existent,.
Your complaint dated the 17th of November 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Shaakier Hartley
Tracker Customer Care
Your complaint dated the 17th of November 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Shaakier Hartley
Tracker Customer Care
