Wrong Service offered on Purpose to get the Sale.

i app**** for a tracker to be installed on my car and i specifically told the Agent that i wanted a panic button on the car since OUTsurance recommended it. i was told that a normal tracker was R119 and with the panic button it was going to be R20 extra. A tracking system was installed when i was bedridden and my husband opened the car for them and they did the installation. when i got better, i went to the car and find that there is no panic button except for the old service provider. I asked tracker where was it installed and they told me that they don't install panic buttons. i would not have taken it since my insurance wants a panic button. this was queried with 30 day of the installation. Tried call them their number doesn't go through asked for a call back, and not one has called me back. i cannot pay for 3 years for service that will jeopardies my car insurance. the person who respond to my emails is Veaan Elie.