TR
Trish R
1 reviews | Active since Oct 2012
23 May 2019, 21:04
WRONG DEBITS!!!! CONTACT ME!!!
My debit date is the 23rd of the month. You try to debit me on the 18th. You send me a text message to apologise and say respond to speak to someone. I responded I want to be contacted. You didn't contact me. You then proceed to debit me on the 22nd. What is wrong with you??? You have cost me R150.00 in failed debit order fees and have impacted my credit rating and I am in the process of buying a house!!!! I messaged you again to call me and you still haven't!!! What is wrong with you!!!
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Replies (3)
Tracker Connect's replyOfficial
24 May 2019, 07:40Good Day Trish R
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply24 May 2019, 07:40
Official
Good Day Trish R
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
TR
Trish R's updateReviewer Update
24 May 2019, 09:42I received a miss call at 7:42am.
I then get an email from Krystal Joseph with an apology letter and also stating she has tried to no avail to contact me???
ONE MISSED CALL?????
I then ask for proof that my credit scoring will not be impacted to which her response was - she does know if or how to provide but will try.
She then proceeds to ask me for third party details in case of an emergency. You ask me for this information 2 years after my policy with you??? Surely this should have been asked for up front???
She then also asks me for my vehicle details and vin number.
ONCE AGAIN SHOULD THIS NOT HAVE BEEN OBTAINED FROM ME WHEN THE POLICY WAS TAKEN? HER RESPONSE WAS THAT IT SHOULD HAVE BEEN AND IF IT WASNT PROVIDED IT WAS MY DUTY TO UPDATE TRACKER WITH THE INFORMATION???
HOW THE HELL AM I SUPPOSE TO UPDATE YOU WITH INFORMATION I DONT KNOW - YOU DONT HAVE???????
GET SOMEONE WHO COMPETENT WHO KNOWS SOMETHING AS OPPOSED TO IDIOTIC RESPONSES WHICH JUST AGGRAVATE!!!
FURTHER TO THIS - I AM SHOCKED BY THIS LEVEL OF PATHETIC SERVICE AND WOULD GLADLY MOVE TO ANOTHER COMPANY AND AM THEN TOLD I NEED TO PAY A R800.00 CANCELATION FEE??? PATHETIC!!!!!!!!!!!!!!!!!
I then get an email from Krystal Joseph with an apology letter and also stating she has tried to no avail to contact me???
ONE MISSED CALL?????
I then ask for proof that my credit scoring will not be impacted to which her response was - she does know if or how to provide but will try.
She then proceeds to ask me for third party details in case of an emergency. You ask me for this information 2 years after my policy with you??? Surely this should have been asked for up front???
She then also asks me for my vehicle details and vin number.
ONCE AGAIN SHOULD THIS NOT HAVE BEEN OBTAINED FROM ME WHEN THE POLICY WAS TAKEN? HER RESPONSE WAS THAT IT SHOULD HAVE BEEN AND IF IT WASNT PROVIDED IT WAS MY DUTY TO UPDATE TRACKER WITH THE INFORMATION???
HOW THE HELL AM I SUPPOSE TO UPDATE YOU WITH INFORMATION I DONT KNOW - YOU DONT HAVE???????
GET SOMEONE WHO COMPETENT WHO KNOWS SOMETHING AS OPPOSED TO IDIOTIC RESPONSES WHICH JUST AGGRAVATE!!!
FURTHER TO THIS - I AM SHOCKED BY THIS LEVEL OF PATHETIC SERVICE AND WOULD GLADLY MOVE TO ANOTHER COMPANY AND AM THEN TOLD I NEED TO PAY A R800.00 CANCELATION FEE??? PATHETIC!!!!!!!!!!!!!!!!!
TR
Trish R's update24 May 2019, 09:42
Reviewer Update
I received a miss call at 7:42am.
I then get an email from Krystal Joseph with an apology letter and also stating she has tried to no avail to contact me???
ONE MISSED CALL?????
I then ask for proof that my credit scoring will not be impacted to which her response was - she does know if or how to provide but will try.
She then proceeds to ask me for third party details in case of an emergency. You ask me for this information 2 years after my policy with you??? Surely this should have been asked for up front???
She then also asks me for my vehicle details and vin number.
ONCE AGAIN SHOULD THIS NOT HAVE BEEN OBTAINED FROM ME WHEN THE POLICY WAS TAKEN? HER RESPONSE WAS THAT IT SHOULD HAVE BEEN AND IF IT WASNT PROVIDED IT WAS MY DUTY TO UPDATE TRACKER WITH THE INFORMATION???
HOW THE HELL AM I SUPPOSE TO UPDATE YOU WITH INFORMATION I DONT KNOW - YOU DONT HAVE???????
GET SOMEONE WHO COMPETENT WHO KNOWS SOMETHING AS OPPOSED TO IDIOTIC RESPONSES WHICH JUST AGGRAVATE!!!
FURTHER TO THIS - I AM SHOCKED BY THIS LEVEL OF PATHETIC SERVICE AND WOULD GLADLY MOVE TO ANOTHER COMPANY AND AM THEN TOLD I NEED TO PAY A R800.00 CANCELATION FEE??? PATHETIC!!!!!!!!!!!!!!!!!
I then get an email from Krystal Joseph with an apology letter and also stating she has tried to no avail to contact me???
ONE MISSED CALL?????
I then ask for proof that my credit scoring will not be impacted to which her response was - she does know if or how to provide but will try.
She then proceeds to ask me for third party details in case of an emergency. You ask me for this information 2 years after my policy with you??? Surely this should have been asked for up front???
She then also asks me for my vehicle details and vin number.
ONCE AGAIN SHOULD THIS NOT HAVE BEEN OBTAINED FROM ME WHEN THE POLICY WAS TAKEN? HER RESPONSE WAS THAT IT SHOULD HAVE BEEN AND IF IT WASNT PROVIDED IT WAS MY DUTY TO UPDATE TRACKER WITH THE INFORMATION???
HOW THE HELL AM I SUPPOSE TO UPDATE YOU WITH INFORMATION I DONT KNOW - YOU DONT HAVE???????
GET SOMEONE WHO COMPETENT WHO KNOWS SOMETHING AS OPPOSED TO IDIOTIC RESPONSES WHICH JUST AGGRAVATE!!!
FURTHER TO THIS - I AM SHOCKED BY THIS LEVEL OF PATHETIC SERVICE AND WOULD GLADLY MOVE TO ANOTHER COMPANY AND AM THEN TOLD I NEED TO PAY A R800.00 CANCELATION FEE??? PATHETIC!!!!!!!!!!!!!!!!!
Tracker Connect's replyOfficial
31 May 2019, 12:06Good Day Trish R
Kindly note that we have responded to the above already dated the 24th and 29th of May via email and have not received a response, on our end we will be closing this matter as resolved.
Kind regards,
Tracker Connect Team
Kindly note that we have responded to the above already dated the 24th and 29th of May via email and have not received a response, on our end we will be closing this matter as resolved.
Kind regards,
Tracker Connect Team
Best regards,
Tracker Connect's reply31 May 2019, 12:06
Official
Good Day Trish R
Kindly note that we have responded to the above already dated the 24th and 29th of May via email and have not received a response, on our end we will be closing this matter as resolved.
Kind regards,
Tracker Connect Team
Kindly note that we have responded to the above already dated the 24th and 29th of May via email and have not received a response, on our end we will be closing this matter as resolved.
Kind regards,
Tracker Connect Team
Best regards,