aM
anathi M

1 reviews | Active since Jul 2011

06 May 2021, 08:49

Wrong debit order

I had a contract with tracker which ended on the 8 March 2021 and i received a message that it will be a month to month contract hence it ended Beginning of April I called them requesting for a unit that has a panic button in order for me to press the panic button if i see something suspicious which is more convenient for women i was informed that they don’t that kind of a unit. I then looked for a company that will offer me the product I want for my safety i called them back after a week to cancel my contract the lady who was assisting me advised me that I need to give them a month notice what for because the contract already ended i do not have any contract with them so this business scheme went to my account to debit R734 I don’t know for what because I have the statement for the 18 of April i owe them R324.22 so I informed the lady I will pay it on their account month end of may i was surprised to see they want to ***** this amount of money from me and what for ? Because even if they include the month whereby they want me to give them notice it doesn’t get to R734 it should be R486 I want them to stay away from my account I will settle the R486 via eft because if it happens that they go to my account again to debit the amount that where is it coming from i will lodge a complaint with ombudsman .

0
Replies (3)
Tracker Connect
Tracker Connect's reply06 May 2021, 09:34
Official
Good Day Anathi,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 

Best regards,

aM
anathi M's update10 May 2021, 08:23
Reviewer Update
Thanks to Zintle from tracker for her professionalism the matter has been resolved the mistake was on my side regarding the debit order the R734 is reflecting on debicheck in my bank app it is for the time I joined tracker
My apologies
Tracker Connect
Tracker Connect's reply10 May 2021, 11:09
Official
 Good day Anathi, 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
 
 Tracker Connect 

Best regards,