Writeoff cancellation denied

Hello Peter

I am a customer of Tracker connect vehicle tracker. Unfortunately my car was written off on the 12/04/2018. I then called and I spoke to Tovene Cornelius and she indicated that I cannot cancell and if I do I will need to pay a cancellation fee..I do not agree to this because in the contract it says If the car is written off I should let them know immediatly then full stop, it says nothing about a cancellation fee in this regard...even when I went to install the unit at their office in Klerksdorp no one told me anythinf regarding the cancellation fee if the car is writtenoff. I want to cancell because my car is a writeoff and I do not have money to buy another one, so what will I be doing with their tracker for another year since they say the contract is for 36 months? I took the tracker to protect the car...and they understand that very well...so what will I still need the tracker for if I have no car and I can prof that the car is a writeoff? They are unreasonable to their customers they are just trying to rip people off just for the sake of profit.