Worst tracking company

So I have been a tracker customer for over 5 years, I bought a new car and cancelled the tracker in the car I sold. I was told that my contract is on a month to month basis and the old tracker will be deactivated and a new unit installed into my new car, which was done. After a couple of weeks I finally got the details for the app ( which I had to phone in for, they didn't call me to give me login details- poor customer service) when I logged in I saw my old car and my new car, I phoned to ask why it wasn't deactivated like I was told, just to find out that there is a 14 day waiting period for cancelations (I phoned more than 14 days ago the first time) and that I will pay a cancellation fee? Why was this not mentioned in my first call and month to month means I am already past my 3 year contract and moved from month to month so why should I pay cancellation if I already have a new unit installed in my car. This is why I wont recommentld tracker, the app is never working, faulty 90% of the time and their lies!! Horrible customer service, if they lie and treat their customers like this imagine if your car gets ******, you can say bye to your car