Worst tracking company

There is nothing good about my relationship/experience with Tracker. I have communicated to tracker several times that I need the account to be changed from my name because I am no longer responsible for paying the account. They never got around to doing that but claim that they were unable to reach the person who was meant to take over the account. BUT they failed to come back to me about this instead they just decided not to pursue my request. The account then went into arrears and eventually defaulted as I kept to trying to get them to change the account from my name. This is now showing as a default on my credit record which is delaying my pending mortgage application. I decided to pay the amount that was in arrears in order to clear the record but even that is a mission with Tracker. They are not willing to furnish me with a settlement latter that stipulates that an amount of 1300 has been paid in full and the account has been settled, this wording is required by credit bureau in order to proceed with the process of clearing my name. Tracker argue that their legal department is not able to draft a letter stipulating the amount that was paid in full. This is absurd they we able to list my name but it’s too difficult for them to clear my name and as far as I am concerned Tracker should be responsible for promptly clearing. To make matters worse I am still trying to get them to move the account from my name. I was told that an amount of 1200 needs to be paid to cancel the contract on one vehicle and 600 to continue (re active the unit) on the other vehicle. When I called back to get the banking details in order to pay so 1200 I was then informed by another consultant that I would need to pay an amount in excess of the 1200 for the cancellation on 1 vehicle. This is madness. Poor service; failure to provide the necessary documentation to delist the account on ITC, the inconstant and exorbitant fees, no continuity and resolution on matters and having to I constantly have to narrate the story to a different when making an enquiry. Nothing works in except when they sell you the product.