WORST SERVICE MORE LIKE NO SERVICE!!!!!!!!!!!!!!!!!!!!!!!!! TRACKER MAKING YOU THE BAD GUY IF THEY ARE WRONG

worst service ever logged a complaint on the 14/12/2021 due to my unit not updating. Had an appointment 24/12/2021 at 13:00 at 13:30 when I called after holding 20minutes I was told that the technician has AWOL and did not pitch. My unit has not updated now for 13 days and they want to reschedule me only for Thursday. Why should I only be assisted when it fits the company as according to them they are booked in advance. Why should i be paying for a service that i do not receive and be treated like i am the one who is wrong. this is not the service and treatment that one would expect from a company like yours.

I need to know what is my options to cancel my two units as i am not going to be treated like this from a service provider that i have to pay monthly and be treated like this.