Worst Service from Tracker!!!

I have received the most appalling service from tracker. After being their client for most of the years I’ve owned a car, I am very disappointed at their lack of delivery and customer care. They don’t even have an email publicised where you can write to the company and submit a complaint! What kind of customer service is that. Anyway, 6 weeks later my BMW is still at the dealership waiting for tracker to remove their device. They went to the dealership twice and claimed that the car does not have a tracker device like I’m making it up. I have invoices, they have the history of that contract which they. Nacelles without me knowing and I only found out 8 months later that my car hasn’t been having a tracking device. I don’t think they even care about the implications of this. Anyway, I called for the millionth time yesterday to get someone to remove the tracking device and I was told that the turn around time is 72 hours and I will receive a text with a reference for confirmation of the request being logged… I am still waiting… 24 hours later!