Worst Service

I called last week to add two more vehicles onto an existing profile. The agent asked if we would like to have the units installed on Monday. I asked that she phone me back in 5 minutes as I had to check the schedule of the two drivers of the vehicles. I even ensured when taking out the new contracts that they contact me as the profile owner was out of country. No phone call till today. I called 2 days later and scheduled the installation for both vehicles for Friday the 21st at 2 pm. 2.30pm I called tracker as no one arrived. I was informed the installation was scheduled for 4.20pm??? News to me. I requested that both my recorded phone calls be sent to me, as I would like to report this horrible service. I was told the lady who scheduled the installations will call me back. No call back. I was told the technician would be there at 3.40pm. I called again after 4 pm as no technician came. I was informed the technician tried to contact me to reschedule, never happened. When I asked for the number they called, it was the wrong number after multiple times instructing tracker that I was the contact person. So basically the two drivers waited at the scheduled address for over 2 hours for absolutely nothing.

Today I called tracker again and requested to speak to a manager as I am done talking to staff that are unable to 1. do their job and 2. call back a customer. I spoke to the supervisor who asked me to give him a chance to rectify the matter and arrange installation. He ensured me he would call me back in 5 minutes and he even confirmed my number. An hour and 30 minutes passed and a lady from Tracker Nelspruit called me to arrange installation. What a joke! We are based in Johannesburg. Needless to say, the supervisor never called me back and we are nowhere nearer to having the installation scheduled.

Well done on winning the award of the most *********** service.