AW
Angelique W

1 reviews | Active since Apr 2020

02 Apr 2022, 09:14

Worst Service Ever- You should Close

Most disapointing and pathetic service ever!!! I'm trying for more than a weeks now to cancel my subscription contract as my vehicle was traded, sold. I can never get through to the cancellations department because they apparently have high call volumes...but all other department pick up immediately.

Im glad my car was not ****** or I had any emergence with this kind of service...why must we complain for a service provider to react. You are breaching your contract to provide the service you agree too.

In fact you also make one wait on the line for so long until your airtime is done. Another tactic is receiving a text message to say you tried calling i must call nack, but you never called, this is such a lie, please stop your service, if you unable to run it professionally and honestly.

I will not be liable for any fees as I have cancelled and called well in advance.

Regards Angelique

0
Replies (3)
Tracker Connect
Tracker Connect's reply02 Apr 2022, 09:35
Official
Good day Angelique V, 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect 

AW
Angelique W's update02 Apr 2022, 09:51
Reviewer Update
Good day, i noticed your GP Number tried to call me now for the first time, since i requested this cancellation. I am hoping to have this resolved soonest as I no longer am in possesiin of the car. I cancelled this subscription same day I traded the car on 25th March 2022. Thanks Angelique
Tracker Connect
Tracker Connect's reply02 Apr 2022, 09:58
Official
Good day Angelique V, 

Kindly note that we have attempted to contact you back and left a voice message advising that we will email you the response to your cancellation request

Regards,