BM
Busisiwe M

1 reviews | Active since Jan 2019

08 May 2024, 11:20

Worst service ever

You don't even deserve this one. You send me an email regarding the bike not updating and I respond immediately after confirming with the driver if he is working or not.

Today your technician calls me an hour before telling me he is assigned to come here today. I arrange with my driver and he gets here and tells me he is leaving in 5 minutes if the driver doesn't arrive. I had just told him my driver is busy with a delivery and will be here in 10min and he leaves me there.

Please make sure you read your emails and cancel the contract. I informed you and Scoot Hisopp from Business that the other bike is giving faulty notifications and one vehicle needs to be removed from my account but none of you are interested in assisting. Rather cancel the contract at your own costs and not mine since you want me to beg you.

0
Replies (2)
Tracker Connect
Tracker Connect's reply08 May 2024, 12:53
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply27 May 2024, 08:50
Official
Good day,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect