Worst service ever

My boyfriend has been missing since 13.09.2015 about 11AM. He was on his way to work and I spoke with the people who work with him and confirmed he was never there yesterday or today. I phoned Tracker to active my tracking unit to see which towers the device pings off to confirm in which area he is as his phone is off and no one knows where he is. Upon request i was told that this would not be possible and that I needed to open a missing persons report which I understand but the time wasted and the refusal to give me the call reference number is absolutely ridiculous! Sello phoned me back and said once I have the missing persons report I can deal with him directly which i am very grateful for but the lack of service and compassion from David and Nomsa is appalling and could put my boyfriend and other peoples lives in danger if this lack keeps on continuing.