WORST ROADSIDE ASSISTANCE

On the 25th of July we travelled to Marloth Park in Mpumalanga and started expriencing problems with our Vehicle, we then started to call Tracker for assistance at 16:40. On the 26th of July we tried calling their ***number and ***to give us roadside assistance and the number kept saying that it does not exist as we were phoning from our cellphones. We contacted our daughter and she phoned them from a landline and got through. After explaining the situation to them she was told that they could not phone as the telephone lines were inbound only. She then requested a landline number and got through to a agent who then agreed to phone us.

After phoning us on the 26th of July the agent told us that they would give us a call later on that afternoon or the following morning. I phoned them again at 14:33 to confirm and they agreed.

on the 27th of July at 13:00 we contacted our daughter and told her that until then we did not receive any word from Tracker, no follow up, no assistance... NOTHING. She phoned them again and they turned around and said that there is a 72 hour waiting period which they never told us about. They also told her that they needed to find a agent closest to them which is in Nelspruit. They said that they will let the technician know so that he could make an appointment with us. Late afternoon on the 27th did we only receive a call from the technician to make an appointment. We had already contacted a mechanic as we were stranded and could not travel with the vehicle as the Alternator Burned out, one of the Main Fuses Blew, The Headlights are not working. The Mechanic told us that it is something that was installed recently that caused all the problems. It was also the first long trip we took after installing the Tracker device.

The Roadside Assistance of Tracker is utterly poor and has cost us a lot of money. We are pensioners and had to dip into our savings to try and sort out a problem that was caused by the new device installed by Tracker. When we wanted to cancel the agent told us we need to pay a penalty fee of R1600 for cancellation. But The service we received when we were in dire need was nowhere to be found. They didnt even give a courtesy call to find out if we are OK or if we were in any danger. Tracker's Roadside Assistance is by far the worst and poorest experience i have ever encountered.