Worst experience trying to open a contract

I've been having an absolute horrible experience with the installation of a Tracker device in my car. My insurance requested that a tracker be installed and got a rep from Tracker to call me. I agreed to a contract (R99), and they sent me to a fitment centre (House of Rad). My mother took the car for fitment, however for 2 weeks Tracker called me saying nothing was installed - however a device was installed. Eventually after calling me EVERY SINGLE DAY, someone realised what had happened. House of Rad took out a new (2nd) contract for the same car but in my mom's name. As a lead from Tracker, House of Rad SHOULD NOT HAVE DONE THIS. On a daily basis, multiple times a day, I tell a Tracker rep that I dont have a change of ownership nor do I want the 2nd contract. I want the first contract I agreed to, and the 2nd contract needs to be cancelled WITHOUT penalty. This has been an ABSOLUTE HORRIBLE EXPERIENCE as a new customer. If you cannot cancel the 2nd contract and activate the 1st contract I agreed to, then cancel all contracts and I (or my mother) will not be paying any penalty for this shocking experience. Whoever from Tracker reads this, apparently you record all calls - please listen to the MORE THAN 10 CALLS MADE TO ME.