Worst experience ever, 31 days to respond to email enquiry
<p>On 26/08/2016 i need assistance butu my call got cut. On 30/08/2016 i sent an email to Retention Contract Question as i now want to cancel this ****. i request the remaining term of my contract which to me is a simple question to answer. Today 20th of fricken September i get a response to that email???? The response i required was on a one line sentence but why 31 days for a response???? Maroba Kekana responded today so i dont know if he/she was sitting with it for 31 days but please make me understand why it took this long? Secondly, please tell me how to go about cancelling cos you not helpful when needed and you have a 31 day turnaround time for email responses</p>
Good day Mr. Nkosi,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Maroba Kekana
Tracker Connect
Good day Mr. Nkosi,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Maroba Kekana
Tracker Connect
Good day Mr Nkosi,
We confirm to have been in communication with you and the information you requested for was sent you.
Kind regards,
Brian Khumalo
Good day Mr Nkosi,
We confirm to have been in communication with you and the information you requested for was sent you.
Kind regards,
Brian Khumalo