1 reviews | Active since Nov 2017
I am absolutely disgusted with tracker! i have never had such bad service in my life and never dealt with such *********** people.
My insurance Miway contacted me to get a second tracking device installed in my car or else i would fall of the hijacking cover if not done by 16/11 which would be free of charge to me. No questions asked i contacted tracker which is a company referred to me by Miway when i initially joined the insurance. I made an appointment took the car in on 11/11 to audio secure. Nkosi was the technician....upon going home noticed the steering light had come on and the leaver for the bonnet was broken. Took the car to a technician to fix the leaver was advised that the unit that was installed was draining my battery and i would not be able to start my car soon. I contacted tracker advised them off this they said they will send someone to inspect the car. The second guy came through 'Deez' and then said he doesnt know why my car needs a second device he deactivated the first one said he doesnt know why the steering wheel light came on he would give me a call on the following Monday. 2 days later about to leave for work and the car doesnt start!! I have been using uber the whole week to work have spoke to a number of *********** people at Tracker. It is absolutely ridiculous and disgusting still nothing has been done speak to a different person each time that gives a different story. From 2 trackers to having 1 tracker at one point it was mentioned maybe 3 trackers are in the car. Nobody is taking ownership for this just passing the buck on. i then realised this is a waste of my time speaking to these fools because i need my car to be working. i asked Tracker to come through and remove the devices because they are not sorting out this problem. I was advised i will have to pay for removal of the devices!!and i can take my car to one of their workshops to remove it. Im not sure which part of my car is not starting they did not understand maybe they wanted me to hire a tow truck to take it to their workshop.Bunch of fools! I am a single mother this has costed me so much and another week is going to go by with me using uber. I am waiting to get this matter over and done with, for them to take their stuff out of my car. Cancel with Tracker and cancel my insurance. i have always been regular on my payments and never made any claims. I should have never taken in my car to get the second device installed and avoided all this problems at this point no need to be worry about a hijacking. Nobody can hijack a car thats not not working!!!! Pathetic and useless staff atTracker.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tania Snyman
Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tania Snyman
Tracker Connect
Best regards,
Good day Ms. Naicker,
We confirm to have contacted you and advised that we will expedite this request.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
Good day Ms. Naicker,
We confirm to have contacted you and advised that we will expedite this request.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
Hi Ms. Naicker,
Thank you for allowing me to assist you herein, I'll be in constant contact with you to ensure that we resolve this matter.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
Hi Ms. Naicker,
Thank you for allowing me to assist you herein, I'll be in constant contact with you to ensure that we resolve this matter.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
Hi Ms. Naicker,
We confirm that we have been in contact with you and assisted you with your request.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
Hi Ms. Naicker,
We confirm that we have been in contact with you and assisted you with your request.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
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