Worst customer service experience

Worst service ever. Requested a replacement key tag on 25/11/2024 and was told it would be delivered within 72 hours. 72 hours passed and i have not received even an email where i can track the delivery. They added the replacement cost to the month end debit order but still no communication regarding the delivery. Been calling them daily since the 1st of December and the agents keep saying “It is on its way, delivery will be made tomorrow”