JB
JP B
1 reviews | Active since Jun 2026
11 Jun 2026, 08:26
Worst customer service ever
Worst customer service ever. Installed a new tracker system 10th of April and on the 11th of April it was already malfunctioning. The GPS gets stuck for 72hours before it updates the location of the vehicle. on the 5th of June it happened again. Technical is refusing to send a technician to test the system, and the admin is refusing to cancel my contract.
In short, the customer must shut up and pay.
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
11 Jun 2026, 08:59Good day JP Barnard,
We are sorry to hear about your experience with us.
It is our intent to help you reach a prompt resolution of this matter.
Please expect a call from one of our co-ordinators who will assist in resolving the matter.
Tracker Connect^BR
We are sorry to hear about your experience with us.
It is our intent to help you reach a prompt resolution of this matter.
Please expect a call from one of our co-ordinators who will assist in resolving the matter.
Tracker Connect^BR
Tracker Connect's reply11 Jun 2026, 08:59
Official
Good day JP Barnard,
We are sorry to hear about your experience with us.
It is our intent to help you reach a prompt resolution of this matter.
Please expect a call from one of our co-ordinators who will assist in resolving the matter.
Tracker Connect^BR
We are sorry to hear about your experience with us.
It is our intent to help you reach a prompt resolution of this matter.
Please expect a call from one of our co-ordinators who will assist in resolving the matter.
Tracker Connect^BR
Tracker Connect's replyOfficial
17 Jun 2026, 11:48Good day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect ^TP
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect ^TP
Tracker Connect's reply17 Jun 2026, 11:48
Official
Good day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect ^TP
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect ^TP
JB
JP B's updateReviewer Update
18 Jun 2026, 12:34No it is not resolved. Second tracker was nstalled yet its not fit as intended. Called numerous times without joy. Clearly customer service is not a priority
JB
JP B's update18 Jun 2026, 12:34
Reviewer Update
No it is not resolved. Second tracker was nstalled yet its not fit as intended. Called numerous times without joy. Clearly customer service is not a priority
JB
JP B's updateReviewer Update
18 Jun 2026, 15:15Sad that you assume that the problem is resolved just because you areanged a technician to come out. No follow up on the customer to confirm the issue was resolved, just assume that it is working and the close the call stating “contacted and explain the resolution”
Im still awaiting the call
Im still awaiting the call
JB
JP B's update18 Jun 2026, 15:15
Reviewer Update
Sad that you assume that the problem is resolved just because you areanged a technician to come out. No follow up on the customer to confirm the issue was resolved, just assume that it is working and the close the call stating “contacted and explain the resolution”
Im still awaiting the call
Im still awaiting the call