GF
Gerhardt F
1 reviews | Active since Jan 2018
12 Jan 2024, 09:48
Worst customer service
Worst customer service. I will not recomend tracker as a tracking specialist. At all. The management team are most welcome to contact me to discuss this in detail
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
12 Jan 2024, 09:59Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply12 Jan 2024, 09:59
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
GF
Gerhardt F's updateReviewer Update
12 Jan 2024, 14:16Good day Tracker. Thank you for the call after my earlier complaint. Your Technician visited my premises and inspected my Unit. Please refer to IR ***. The Pre Check was completed and the Post Check was completed. He spoke to your contact center who he said confirmed that my unit and key fob is now working 100%. I did advise him I am going to test it. However its still not working. I drove around for 5 km with out my Key fob and no call advising me that my car is in transit.
May I request a refund of the last 5 months premiums as well as compensation for my time sitting on line and on the telephone requesting this to be sorted out.
Please refer this to your relevant management team for urgent feedback.
May I request a refund of the last 5 months premiums as well as compensation for my time sitting on line and on the telephone requesting this to be sorted out.
Please refer this to your relevant management team for urgent feedback.
GF
Gerhardt F's update12 Jan 2024, 14:16
Reviewer Update
Good day Tracker. Thank you for the call after my earlier complaint. Your Technician visited my premises and inspected my Unit. Please refer to IR ***. The Pre Check was completed and the Post Check was completed. He spoke to your contact center who he said confirmed that my unit and key fob is now working 100%. I did advise him I am going to test it. However its still not working. I drove around for 5 km with out my Key fob and no call advising me that my car is in transit.
May I request a refund of the last 5 months premiums as well as compensation for my time sitting on line and on the telephone requesting this to be sorted out.
Please refer this to your relevant management team for urgent feedback.
May I request a refund of the last 5 months premiums as well as compensation for my time sitting on line and on the telephone requesting this to be sorted out.
Please refer this to your relevant management team for urgent feedback.
Tracker Connect's replyOfficial
18 Jan 2024, 07:29Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been attended to.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been attended to.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply18 Jan 2024, 07:29
Official
Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been attended to.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been attended to.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect