Worse Service provided

Your company sent an Technician out again yesterday with regards to this matter. The same Technician who came out the first time to sort this matter out and who provided me with the attached IR Certificate on the 09-06-2015.<br> <br> He came across that your department are testing the incorrect unit thus the reason we are not resolving this matter. He showed me the E-mail that showing which user is being test with was installed in 2011. I only got this Car on the 23 May 2015. <br> <br> This is so unprofessional from a BIG company to get such small things wrong and inconvenience us as customers who are paying you every month. Please can this matter be resolved by the Close of business today and also can I get some to contact me to do the test as to where the Vehicle is at the moment and confirm that the unit is active.<br> I have been a customer since I bought my first car in 2007 and if this is the kind of service your company provides. I would not want to be part of this Pathetic Service that is being provided.<br> <br> There are many tracking companies who would like 1 more customer... <br>