Worse service ever from a tracking company

Hi

I newly joint the Skytrax that tracker has to offer and I must say that I am highly disappointed with the service that I receive from them I installed it in both my vehicles the one vehicle is never giving me the right reports I stay in Gauteng it gives me readings for a car that is in Mpumalanga with different KM on the car. I am with the service for almost 2 months and for the last 4 weeks I almost spen R300 on airtime cause I need to keep on phoning them about the car's whereabouts as I am busy typing this my car shows on the website that it is in Waterval Mpumalanga. I traded my other car last week for a new car and that was the last time the other car's device worked I went camping with the new car but according to tracker there has been no movement on the car since the 22/09/2017 to be honest I really don't what to do anymore. The sad part is there send out a technician to come and check the device then it works fine for 2 days and you get charged a callout fee of R550. I am looking for some advise on how I can take this further with the ombudsman if anyone can help me please feel free to call me on ********** 157 as this is a matter of urgency we are living in a country where cars gets hijacked and ****** on a daily basis I really tried with tracker but I honestly get the felling that i am not that important to them. When I phone them the systems are slow and they say they will call back since my last escalation last week Tuesday I had no luck with a call from them the consultant said the turnaround time is 72 hours its a week now and I am still waiting. If anyone can please provide me with the details for a journalist or anyone that can make this matter known to all of my fellow South-Africans who is paying monthly to get that peace of mind.