Worse service

<p>On the 02 September 2016, i send an email to tracker nitify them that my panic button does not work or didnt wort simce it was installed.</p> <p> </p> <p>The only respond i received from them ( Tebogo) was on the 03 october 2016 ( mind you after a month) and she asked me to check and if its working they will give me a call. </p> <p> </p> <p>I manage to test it on the same day and advise Tebogo that i didnt received a call from Tracker.</p> <p> </p> <p>On the 04 October 2016, Tebogo send me an email " i must send her contact details and address where the vehicle is in order for us to schedule a technician to check the assist button and i have to pay a service fee of R550 charged ,</p> <p> I reply to her email on the same day and i raise this two question:</p> <p> </p> <p>1. Why must I responsible for something which is not working?</p> <p> </p> <p>2. Are you saying that your unit only work for a year?</p> <p> </p> <p>Since then, i have not received an email from her.</p> <p> </p> <p>Please can you advise if you can continue paying something if you are not getting the service.</p> <p> </p> <p>if i dont get any response i will try tweeter amd show the whole world</p>