Worse car tracking services

would like to express the overall poor service received from Tracker since requesting cancellation of service in December 2023.

I had a pre-paid cover when I bought my vehicle in 2020 for 36 months. Upon the end of the 36 months I was called and asked to make payments for the month they has not received. I then asked for it to be cancelled since I have another tracker with my insurer and the customer service agent said that he would cancel the subscription that same month.

I was contacted again by a consultant by the name of Thembelihle in January who called to advise that they have not received a payment from me on my tracker account.

I told her to check her records and see who called me last as I had asked for the subscription to be cancelled of which her response was that it was never done and that she would do it.

I called in February and was advised that the subscription has been cancelled and a cancellation letter would be sent to me within 3-5 working days. I never received the letter and stopped calling because i struggle to get through to your line when calling.

I have received no calls or communication from tracker since than. I then received an sms this week on 20.05.2024 that my account has been handed over to Blakes and associates.

Upon calling tracker I was put through credit control then legal which put me through to another department, in essence I was put through from pillar to post and still not helped.

I sent an email to their complaints department and three days later they have still not given a response. I called in to client services and gave my complaint handling number and was promised by Asisipho that she would send a request to the complaints department to call and resolve my complaint but no call and no email received.

This is really pathetic. I am just tired of calling and emailing them, the worst part is that due to this, I am affected negatively on my credit score.