Worse and rude service even!!!

Tracker is a waste of time. The worse service ever. We use to have tracker in our car and ever when we used to use tracker, they were the worse. We used to test the tracking device - we would call them to tracker the car. One time they couldn't tell us at all where the car was, the 2nd time they could only tell us that the car is in Kempton Park, but not where in kempton park. I can only imagine what would have happen if they really needed to tracker the car. So we cancelled the tracking device with them. Once we cancelled the device, they just switched it off and did not remove it from the car. We started having problems with the car. We took the car to someone to have it checked out, only to find out that the unit tracker left in the car, is what is causing the problem. I called tracker to come remove the device from the car. I first call the call centre. Only to be told I have to pay to have it remove. I then asked as to why I must pay to have the device remove, the lady rudely says to me, that is how they do it, if i want something done i have to pay to have it done. By this time i was very ****ed off. I then called tracker head office. I spoke to a guy named Hope. who was also rude and said to me he can't help me and that i just have to pay to have it remove. This is madness why should i pay to have the trackering device remove, when we even have to pay to fit it in and they couldn't even tracker my car.