Why such ill-treatment?

<p>My banking details changed in November. I phoned Tracker in December and requested that they update my banking details and to debit the outstanding amounts.I was on the phone longer than anticipated as the consultant kept putting me on hold and disappearing to speak to her supervisor,mind you I had had a baby a few days prior so I was on taking care of a new born while holding on a long call-how rude.When she finally decided to end the call she told me that there's something wrong with their system they have requested IT to resolve it.They would contact me once it's resolved...until today not a word from her.</p> <p>End of January I called the self-service to obtain my balances so that I could make a cash payment while waiting for Tracker to tell me their issues have been resolved.I paid the about I received.Mid February I received a phone call from Blake and associates the debt collections company saying my account had been handed over to them for non-payment.I explained the story to them them they asked for my banking details so that they would update them.They immediately told me that Tracker doesn't do business with Bidvest bank hence the system did not accept my updated details.This tells me that debt collectors understand your business better than your consultants.Why don't you fire the consultants then and reduce costs.I paid the outstanding amount.This morning I received a notification from my previous bank stating that a debit order was submitted,which part of I don't use this account anymore don't you understand?STOP debiting this account,for a hundredth time IM NO LONGER USING IT for legal reasons.You are creating unnecessary bank charges for me.If you were a decent organization I would have received a phone call from you and we would have agreed on a payment method that suits both parties.I feel like I'm dealing with a tuck shop right now.Can you really put the through so much grief for R145?I have bigger problems than that.I'm officially in the market for a new tracking company.To think that I've been turning down other car tracking companies because I'm with Tracker only to be treated with such disrespect.</p> <p>I've been paying cash for the past 2 months now and suddenly you debit my old accounts why doesn't anyone call me so that we make an arrangement? Stop debit my Standard bank account. </p>