Why pay for something if it doesnt work

since the day I had to get a tracker as per my insurance it has been one nightmare after the other. The day I had to get my tracker installed the installer was more than 4 hours late. He then showed up and asked if he could please come back later as there is another client waiting for him, so here I already noticed that I am sure as hell not important to tracker. not a word from management after... Then in March my device started giving issues, not even being a year old yet, they key fob was flashing no matter how many times you replace the battery, eventually they came to test the unit, still not working and then decided to replace the key fob and reset the unit to pair with the fob, which was also done in March, now not even 6 months down the line I decided to test my tracker and to no surprise, guess what... I never received a notification from tracker stating that my car is on the move without me... and when calling them they told me that they have not received any signal they will need to come out and test the unit, and no you can not get out of the contract without paying a settlement, they should be paying me for having this forsaken thing in my car, not the other way aroun