Why is there no one looking at my query?

Spoke to Brian and Tebogo and they both told me everything was okay on their side but I am still experiencing the same issue. I was told that Tracker only works on IE but when I try IE IE tells me the application can work better on Chrome. Either Tracker consultants don't know their product or I am no longer of value to them.

Hi Brian

No, all is not in order. I am still experiencing the same issue. Maybe you do not understand the full extent of the issue. I can log in but the application kicks me out randomly. Also, sometimes when loading the map view it gives me an error that it was not able to retrieve the location of the vehicle and sometimes I get this pop-up straight after logging in. I have tried Google Chrome and IE and get the same results. I explained this to Tebogo yesterday. And I refuse to accept your conclusion. I have been a client since last year so it cannot be signal issues.

Not that anybody cares but I am still experiencing this issue on all browsers.

Hi Ghitte

I just responded to the mail you sent me.

I have lost all faith in Tracker. This morning I got to work and opened my emails as usual. To my surprise, I receive an email that the ignition is on. I was so shocked and quickly went outside to check my car. The car was still where I left it. I then logged into the website to check the status of my car and it was moving. I checked the application on my phone and the car was moving. Now tell me, when I report my car as ****** how will you find it when your device is clearly defective? The car is parked at location X but on the tracker website and application it reflects in location Y. Can someone please sort out my issue. I have screen shots, who do I email them to? This is really starting to annoy me.

Thank you so much Innocentia, I really appreciate the trouble you went through to ensure my issue was resolved.

Hi Innocentia, did you manage to get hold of Gavin? Yesterday after work I also noticed the airbag light was on and he was the last person to work on my vehicle. I am having the vehicle scanned today to see it is a human or system error that caused the light to come on. So can you please add this to the list as well?

1. Loose *****

2. Door light

3. Airbag light

Thanks in advance

:( :( :( :( :( :( :( :( Back to square 1 :( :( :( :( :( :(

The workshop confirmed the light came on due to human related causes as Tracker had to get to the.... to get power for the....

The ***** came from the dash.

And again I am experiencing the same issue, according to the tracker I am still moving....

Hi Innocentia

I am not sure whether you are working today since you were working Saturday but it seems every morning it does this thing of being stuck. According to the unit I am still moving yet I am already in my office. Not sure what the next step should be but please do advise?

Thanks