Why do i have 30 days overdue on my transunion pro

I checked my transunion profile and bam there is 30 days overdue on my profile under Tracker. The agreement was that i will pay by debit order but there was no amount debited and returned and never received a call nor email advising me i owe anything. The statement does not reflect any unpaid amounts and my bank statement shows nor failed debit orders. Why am i then shown as a bad payer. If you cannot resolve this please cancel this contract and come uninstall your damn tracker and we end the contract. I have logged a dispute with Transunion as well.