Where is Tracker's service?

In the last week I have logged 2 enquiries on Tracker's website, simply because I have neither the time nor the patience to deal with them telephonically and be put on hold by agents who are unable to resolve issues efficiently. A week later I have still not received any response or feedback from them. <br> <br> Early in this year the business consultant for Tracker who handled our account left the company. We have not received a visit or even as much as a call from his successor, as would be common courtesy when taking over someone else's accounts. At the beginning of August a tracking unit on one of our vehicles stopped working. 3 months later and Tracker has not tried to contact us to notify us of this or to get an explanation from us, yet they feel no remorse for taking money every month for a service that they have not rendered. <br> <br> Amazingly Tracker seems to not be interested in growth either as one enquiry had to do with equipping more of our vehicles with tracking units, but not even that received a response.<br> <br> So if you do respond to this, it would be appreciated if you could tell me if you no longer need the business so that I know to look for a new service provider.