pM
pearl M

1 reviews | Active since Jun 2016

02 Jul 2016, 02:35

what have I been paying for??

<p>I've had tracker since October 2013. My car got hijacked on the 17th of June 2016. I called to report that my car had been ****** and was told it could not be seen. When asked if the tracker had been functional all these years I was advised that yes it was working on the 15 of June 2016 but not on the 16th. My car is still missing but I am still being debited for the monthly payments. What have I been paying for all these years?</p>

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Replies (8)
Tracker Connect
Tracker Connect's reply02 Jul 2016, 04:26
Official

Hi Pearl Makatsi,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.


Tracker Connect

Tracker Connect
Tracker Connect's reply02 Jul 2016, 08:10
Official

Good Day,

We hereby confirm that we have made contact with you via email and sent you feedback regarding your complaint.

Kind regards,

Tracker Customer Care

pM
pearl M's update21 Oct 2016, 12:31
Reviewer Update

So tracker responded that they will reverse my money but wont give a clear indication of what happened with the trackig unit that was supposedly installed into my car.

To my suprise Ii have been handed over to credit bureau becuase my account is in arrears.

What exactly is going on with this company? i dont appreciate the calls i get on the daily requesting that i pay money i was told i need pay any more by one Shaakier Hartley.

Tracker Connect
Tracker Connect's reply21 Oct 2016, 15:09
Official

Hi Pearl Makatsi,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke
Tracker Connect

Tracker Connect
Tracker Connect's reply21 Oct 2016, 16:00
Official

Good Day,

We hereby confirm that we have made contact with you and have resolved your complaint accordingly.

Kind regards,

Zubair Ebrahim

Tracker Customer Care

pM
pearl M's update28 Oct 2016, 11:37
Reviewer Update

still getting calls from debt collectors even though i was told my name will be removed from the the debtors list. When I call the agent tells me I was incorrectly informed. Do these people even know what they are doing beacuse i get a different response every time.

Tracker Connect
Tracker Connect's reply28 Oct 2016, 11:46
Official

Hi Pearl Makatsi,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Brian Khumalo

Tracker Connect

Tracker Connect
Tracker Connect's reply28 Oct 2016, 13:03
Official

Good Day,

We hereby confirm that we have made contact with you and have finalised your complaint accordingly. We apologise for any inconvenience that may have been caused.

Kind regards,

Zubair Ebrahim

Tracker Customer Care