RvdW
Renee van der Westhuizen

1 reviews | Active since Oct 2012

05 Feb 2024, 16:32

What a disgrace

We have been trying to cancel our tracker account for the last year. No one calls or email back. Then get a sms to say they have been trying to call with no anwser. Which is a complete lie. The phone havent rung once. Never get a tracker in your vehicle.

0
Replies (5)
Tracker Connect
Tracker Connect's reply05 Feb 2024, 17:04
Official
 Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect 
Tracker Connect
Tracker Connect's reply05 Feb 2024, 17:15
Official
 Good day,

We confirm having contacted you.

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect 
RvdW
Renee van der Westhuizen's update25 Mar 2024, 12:16
Reviewer Update
This issue is still not resolved after the phone calls. The cancellation was confirmed via phone call but the debit order is still going off. How is it so difficult to cancel the contract and debit order?
Tracker Connect
Tracker Connect's reply25 Mar 2024, 12:25
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect 
Tracker Connect
Tracker Connect's reply28 Mar 2024, 17:23
Official
Good day,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect