WeGotYou ??? I think not

I need to point out some annoying and ongoing “failures” in your app ops

Scenario: - Out and about this morning for weekly shopping - Arrived back home approx. 1045/1100 - Parked in driveway - Approx. an hour later, closed the app (after shopping trip arms/disarms – and see more on this below) - Re-opened app - App display showed at top of screen “Updated a few seco….” meaning "a few seconds ago" - Vehicle Information reads “Moving North at 34 km/h” and vehicle location as “Orchid Road, Primrose Hill, Germiston” - The actual location, more than an hour after ignition switch-off should read “Near Gorst Avenue, Primrose, Germiston” being the usual description displayed when the car is on my property and if the location is actually reflecting correctly in the app

Why, after standing in the driveway for more than an hour has the status not updated?

This is not an isolated case. It happens every time that I return home and park the car on my property and sometimes, remaining not updated through a number of days

It also occurs frequently when I am out and moving to and parking in various locations with the app not updating, ie; not keeping up with my movements With regard to my deliberate closure and re-opening of the app when out and about, I have found that this is an appropriate action to get the “updated a few second ago” status before I try to activate/arm when arriving at a new location but even then, the updated info displayed in the app is often not correct

Why should I have to exit re-enter the app each time that I stop at a location to “force” an update?

And, when having this problem whilst out and about, it’s clear that whilst in transit between two locations, the app is not updating. To illustrate this, it usually occurs that when I park at a new location, that the trip log does not show the detail of my movement from previous to current location (even after forcing an update) but still shows the movement from an earlier location to the previous one (Example: at the time of writing and given the “current” status as advised above, the Trip Log still shows a trip between 1000 and 1007 down south in the Germiston CBD area instead of my trip from the CBD to my home in Primrose at approx1030 to 1100 and at 1830 dame day - still showing the same trip info!~)

So, why is the app info – and by inference, the actual vehicle arm/disarm status – “always behind the times”?

You can hardly brag that “We got you” (see your web site and FB page) in these circumstances and judging by your HelloPeter.com ratings and the comments posted in your Facebook page, you ain't got me/us! Maybe that's why you changed your your Promo/pay-off line from "SA' best tracking company" (or something like that) to We Got You (but not!)

And, please, don’t tell me that it’s an issue with connectivity between my phone and my ISP. Been there and done that many times with you! I don’t pay my ISP for my protection, I pay you! So please, how about a solution from you this time?