We are not protected here

So

I have a device on my car that does not work

I called tracker a few months ago and they confirmed that they fitted a faulty device on my car and they need to come check it

We made appointment

The did not come nor call me

3 months gone they still call and say i have pressed the panic button and i keep reminding them that i have no idea what they talking about

Today i got a letter that my service has been suspended. Have no idea what it means

Notice is hereby given that all services rendered by Tracker on one or more of your vehicles are hereby suspended. The suspension may have occurred due to unpaid debit orders on your bank account or failure to pay the outstanding balance on your account. We have endeavoured to communicate this information to you via phone and/or sms and/or email to have the situation resolved. We have now suspended your account as you are currently in arrears by an amount of R1,539.40. It is important to note that the suspension of your account may result in your vehicle(s) not being tracked in the event of a theft or hijacking. Should your vehicle(s) be covered under an insurance policy that requires Tracker to be installed, your insurance premiums and/or any resultant claim may be affected. Legal steps will be instituted to recover the arrears owing as well as subscription charges for any outstanding balance of the 36-month contract (if applicable). Please note as per our terms and conditions, Tracker is entitled to debit your account with the full amount outstanding on the date of its choice. Should you have a SkyTrax unit installed in your vehicle, please note that there will be a reconnection fee to reactivate the service.