Waiting 2 weeks for assistance for tracker in new vehicle.

<p>Send a mail about 2 weeks ago requesting for the tracker in my old vehicle to be deactivated and to book instalation of a new unit in my new vehicle, no response. Called 2 days ago spoke to 4 diffrent people incouding a team leader. Promise to call me back today but didnt. I requested to speak to senior management or director but I must follow processes? The service is shocking.. </p>