OM
Olva M
1 reviews | Active since Jun 2021
19 Jan 2024, 21:46
VERY VERY VERY BAD CUSTOMER SERVICES, DONT EVEN THINK OF JOINING THEM
for your peace of mind, don't consider this company, VERY BAD CUSTOMER SERVICE
On the 6 Jan i received a notification that informs me that the unit is no longer active and i asked them to contact me so that we can arrange a date for them to come and check their units, till today i have not received any feedback from
very disappointing services, it even shows here, they don't respond to customer queries, all they care about is collecting premium from our account
Helpful (0)
Replies (8)0
Replies (8)
Tracker Connect's replyOfficial
20 Jan 2024, 08:00Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply20 Jan 2024, 08:00
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
22 Jan 2024, 13:12Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply22 Jan 2024, 13:12
Official
Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
OM
During the visit, the technician seemed uncertain about the necessary actions and provided inaccurate information. When I requested a test of the device, I was told to wait a little longer under the pretext that the office was updating the unit. However, upon testing, it became evident that the unit remains non-functional, as no response was received.
I appreciate your prompt attention to this matter, and I kindly request that further action be taken to ensure the proper resolution of the unit's issues.
Olva M's updateReviewer Update
05 Feb 2024, 10:13Please note that the recent service visit to address the issues with the unit was not successful. Despite the technician's visit, it appears that the problem persists.
During the visit, the technician seemed uncertain about the necessary actions and provided inaccurate information. When I requested a test of the device, I was told to wait a little longer under the pretext that the office was updating the unit. However, upon testing, it became evident that the unit remains non-functional, as no response was received.
I appreciate your prompt attention to this matter, and I kindly request that further action be taken to ensure the proper resolution of the unit's issues.
OM
Olva M's update05 Feb 2024, 10:13
Reviewer Update
Please note that the recent service visit to address the issues with the unit was not successful. Despite the technician's visit, it appears that the problem persists.
During the visit, the technician seemed uncertain about the necessary actions and provided inaccurate information. When I requested a test of the device, I was told to wait a little longer under the pretext that the office was updating the unit. However, upon testing, it became evident that the unit remains non-functional, as no response was received.
I appreciate your prompt attention to this matter, and I kindly request that further action be taken to ensure the proper resolution of the unit's issues.
Tracker Connect's replyOfficial
05 Feb 2024, 10:23Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply05 Feb 2024, 10:23
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
OM
As today is the 16th, the urgency of resolving this matter cannot be overstated. Your assistance in expediting a resolution and ensuring effective communication on the progress would be greatly appreciated.
Olva M's updateReviewer Update
16 Feb 2024, 11:13I'm reaching out to express my frustration regarding the persistent issue we've been trying to resolve. Despite numerous attempts, am still facing challenges, and it's disappointing that I've had to initiate contact consistently without receiving adequate feedback.
As today is the 16th, the urgency of resolving this matter cannot be overstated. Your assistance in expediting a resolution and ensuring effective communication on the progress would be greatly appreciated.
OM
Olva M's update16 Feb 2024, 11:13
Reviewer Update
I'm reaching out to express my frustration regarding the persistent issue we've been trying to resolve. Despite numerous attempts, am still facing challenges, and it's disappointing that I've had to initiate contact consistently without receiving adequate feedback.
As today is the 16th, the urgency of resolving this matter cannot be overstated. Your assistance in expediting a resolution and ensuring effective communication on the progress would be greatly appreciated.
OM
Olva M's updateReviewer Update
16 Feb 2024, 11:20I scheduled an appointment on Monday for the issue to be attended to today in the morning, but unfortunately, no one arrived, and there was no communication or updates provided. Upon calling, I was informed that the appointment was not booked. I am extremely disappointed, especially considering I took time off from work to address this matter.
OM
Olva M's update16 Feb 2024, 11:20
Reviewer Update
I scheduled an appointment on Monday for the issue to be attended to today in the morning, but unfortunately, no one arrived, and there was no communication or updates provided. Upon calling, I was informed that the appointment was not booked. I am extremely disappointed, especially considering I took time off from work to address this matter.
Tracker Connect's replyOfficial
16 Feb 2024, 11:41 Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply16 Feb 2024, 11:41
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
17 Feb 2024, 08:59Good day Olva,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply17 Feb 2024, 08:59
Official
Good day Olva,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect