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KM
Khathutshelo M

1 reviews | Active since Jan 2018

17 Jan 2018, 09:36

Very Unhappy with Bad Service

My tracker was out of service for more than 2 months and I never receive any call from tracker service, my car was at risk and they were debiting my money every months. I notice this last night when trying to locate my car and couldn't find it. I have called the call center and said should wait for more than 3 days for my query to be resolved and I'm at risk, should my car be ****** I wont find it and I am paying for the something which is not working.

0
Replies (4)
Tracker Connect
Tracker Connect's reply17 Jan 2018, 09:41
Official

Good day Khathutshelo Mudau,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Tracker Connect

MathebeMopeli

Tracker Connect
Tracker Connect's reply18 Jan 2018, 08:25
Official

Good Day Khathutshelo Mudau,

We confirm that we have made contact with you and have resolved the matter at hand.

Kind Regards

MathebeMopeli

Tracker Connect

KM
Khathutshelo M's update23 Jan 2018, 16:49
Reviewer Update
hello mathebe mopeli I had call from one of your colleague telling me that they will contact me regarding my refund for the past months where you were deducting money and the device was out of service, i feel like he was trying to calm me down,because since the day my tracker reinstalled he never called me again, can you please follow it up please. kind regards
Tracker Connect
Tracker Connect's reply24 Jan 2018, 13:19
Official

Good Day Mr. Khathutshelo Mudau,

We confirm that we have made contact with you and assisted with your query. The refund will be processed as advised on our end.

Thank you for allowing us to resolve the matter.

Kind Regards.

MathebeMopeli

Tracker Connect