Very poor services and unauthorized debits

Firstly, Last week I requested for a road side assistant only to find out that the roadside assistance in the contract does not refer to the road assistance we all know of and clearly we have been misled when signing up the contract and I tried calling but the explanation is not clear and how do I pay for road side assistant at tracker whilst I have to also pay the third party for the services

Secondly, I was offered an exemption for this month's debit order and to my surprise and amount of R497 ( double) was debited it to my account

This is a simple thing and small money for People who have money but small things count when collectively and my frustrations come when you think you have resolved problem with a company you thought they are professional and only to find out there's no communication in the company or company just hire *********** staff. Having all this problem from a company I trusted make me wonder what will happen when my car is ****** or when I need to recover my vehicle.