JM
James M

1 reviews | Active since Jan 2012

12 Mar 2021, 07:05

Very poor service with no feedback

This is a company so full of promisses but just cannot deliver. I have had so many complaints logged with them and every time they will mark is as urgent for someone to call me back and i still wait for that call. My unit is 5 months old and already broken and they just cannot get back to me to arrange it to be fixed. My vehicle was driving for 3 days on one sport at 21km/h with no call or feedback to date since beginning of Feb. They change my debit order date without even contacting me before hand. What a bunch of clowns. And when they do call you they want to sell more products to you. If ask what about my complaints then apparently they did try and contact you once. So sorry i was on another call when you tried to call me but maybe leave a message then i could have gone back to you. Service is still missing in action. My advice do not use this company.

0
Replies (4)
Tracker Connect
Tracker Connect's reply12 Mar 2021, 07:46
Official
Good Day James,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
JM
James M's update12 Mar 2021, 08:58
Reviewer Update
Dear Tracker

Thank you for the response but i would not hold my breath as i have stopped hoping that someone of your company will actually make the efford to get back to your clients. Its always just empty promises.
Tracker Connect
Tracker Connect's reply15 Mar 2021, 15:23
Official
Good Day James,
 We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect
JM
James M's update17 Mar 2021, 16:20
Reviewer Update
Just when you think everything is sorted out tracker bill me for something i do not know. What a **** company. Do not know what you are doing.