MN
Mateboho N

1 reviews | Active since Nov 2018

11 Mar 2024, 12:39

Very Poor Service

Around 20 Feb I phoned tracker to inform them that I bought a new car and I want them to transfer tracker to a new car. The guy who was assisting me said they will charge me R700 more month end Feb, to my surprise R914. 52 was deducted , amount we did not agreed on I made a follow up on Saturday the lady who was assisting me promise to call me back, but she did not, what a worse service. What's gonna happen if my car can be ****** and they already deducted a lot of money from my account without installing tracker to my car?

Again they claimed that their calls are recorded, if I move a tracker to another car in the middle of the month, in short I already paid that month in full, because I pay for services before they install their tracker, in short you are owing me because I already paid for February. Today is the 11th I still don't have tracker instead of deducting R700 you deducted R914. 52, *******.

Please go and listen to the clip where the guy who was assisting me gave me and offer of R700.

You haven't installed and it's the 11th March, it means you owes me. I paid for something that I don't have.

Waiting for your urgent reply

Regards M Ndumo *** ***

0
Replies (2)
Tracker Connect
Tracker Connect's reply11 Mar 2024, 13:34
Official
Good day Mateboho 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect 
Tracker Connect
Tracker Connect's reply11 Mar 2024, 15:31
Official
 Good day  Mateboho , 

Please note that we were unsuccessful in reaching you to assist with your concern. 

We confirm having contacted you and explained the resolution process of your query via email. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect