CT
Christina T

1 reviews | Active since Aug 2012

19 Jun 2024, 08:37

Very Poor service!

We are highly disgusted with the Tracker system that is in our vehicles, the one decides when it wants to pick up the car and the other one keeps sending impact report when there is nothing wrong! Or we get a call from tracker saying that we went out of their signal range.

We called Tracker a few months ago, we requested to have the tracking system check for both cars, we also asked them to please do the one car first so that I can have the car with me, when they arrived they came for the other car that I did not have with me so they couldnt help me???!!! Never heard from them again!!

Why should we continue with tracker??? What if one of the cars gets ****** and the system doest work correctly???

This needs to be sorted out this week still or we are changing the service provider!

0
Replies (2)
Tracker Connect
Tracker Connect's reply19 Jun 2024, 09:49
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply21 Jun 2024, 08:50
Official
Good day, 

Tracker confirms having contacted you. 
An email was sent to you and the account holder awaiting authorization for yourself to assist. 

We will close the enquiry until such communication is received. 

Thank You 
Tracker Connect