XM
Xolani M
1 reviews | Active since Mar 2021
29 Aug 2023, 18:14
Very poor service
I bought a car in June 2023 and requested tracker to install a tracking device. The 1st device they installed did not work. They sent another technician to install a new one and also did not last long and was faulty. I called them several times in the last 2 to 3 weeks and they promised to call me back to schedule another day for the technician to fix it or replace it. As of today, since I reported the issue they have not called me to schedule the repairs or replacement. I am not sure if I should continue with them or find another tracker company with better service. I am still waiting for their call and my car is at risk. Very disappointing
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Replies (2)
Tracker Connect's replyOfficial
30 Aug 2023, 08:33Good Day Xolani,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply30 Aug 2023, 08:33
Official
Good Day Xolani,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
07 Sept 2023, 16:19God day Xolani,
This is to confirm that one of our coordinators got in touch and you expressed your dissatisfaction with the delay it took to resolve your concern.
It is not in our nature to conduct business in this fashion and we are sorry for the inconvenience caused.
For further information clarity, kindly revert to the mail that was sent to yourself.
Tracker Connect
This is to confirm that one of our coordinators got in touch and you expressed your dissatisfaction with the delay it took to resolve your concern.
It is not in our nature to conduct business in this fashion and we are sorry for the inconvenience caused.
For further information clarity, kindly revert to the mail that was sent to yourself.
Tracker Connect
Tracker Connect's reply07 Sept 2023, 16:19
Official
God day Xolani,
This is to confirm that one of our coordinators got in touch and you expressed your dissatisfaction with the delay it took to resolve your concern.
It is not in our nature to conduct business in this fashion and we are sorry for the inconvenience caused.
For further information clarity, kindly revert to the mail that was sent to yourself.
Tracker Connect
This is to confirm that one of our coordinators got in touch and you expressed your dissatisfaction with the delay it took to resolve your concern.
It is not in our nature to conduct business in this fashion and we are sorry for the inconvenience caused.
For further information clarity, kindly revert to the mail that was sent to yourself.
Tracker Connect