MM
Mandla M

1 reviews | Active since Sept 2016

26 Jul 2018, 11:22

VERY POOR SERVICE

I am really tired of calling tracker for the poor service they are giving me, they are logging many queries every time you call just to confuse us, worse part they just close queries without actually resolving them. Now i want to cancel, guess what they are holding me at ransom to pay penalties for bridge of contact , i think they give us this poor service knowing that we are not going anywhere until we pay them the fees for the poor service they give. WHAT BUSINESS ARE THEY RUNNING HERE? I WONDER...

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Replies (2)
Tracker Connect
Tracker Connect's reply26 Jul 2018, 11:37
Official

Good day Mr Mokoena,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Customer Care Team

Best regards,

Tracker Connect
Tracker Connect's reply26 Jul 2018, 14:01
Official

Good day Mr Mokoena,

we confirm that we have discussed the solution and escalated to the relevant department who will assist you further.

Should you require further assistance, please do not hesitate to contact us.

Regards

Customer Care

Best regards,