DS
Deon S
1 reviews | Active since Nov 2016
26 Feb 2024, 18:07
Very poor customer service (won't recommend)
No customer service... Paying for unit of which I'm not even sure if it's working. No replies to email. Promises of refunds that don't happen. I requested multiple times for the unit to be removed, but I'm always in the wrong department for that. Spend possibly hours on the phone by now to follow up, as there is no communication from the. Currently being ignored and given multiple excuses by Excavia in account. I'm sending 4 to 5 emails a day regarding 1 months refund but am getting ignored..
Helpful (0)
Replies (5)0
Replies (5)
Tracker Connect's replyOfficial
27 Feb 2024, 07:29Good Day Deon Shawe,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply27 Feb 2024, 07:29
Official
Good Day Deon Shawe,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
DS
Deon S's updateReviewer Update
27 Feb 2024, 08:17Thanks for the same automatically generated answer you give everyone. Just a pity the consultant who phones don't have her facts in order as I have a long paper trail on email, and then try to make me think that I'm the stupid one not knowing what's going on.. I'm asking again( this time on social platforms) . Please sort out the issues or remove the unit from my vehicle if you can't. I cannot pay money for a service that I'm not getting
DS
Deon S's update27 Feb 2024, 08:17
Reviewer Update
Thanks for the same automatically generated answer you give everyone. Just a pity the consultant who phones don't have her facts in order as I have a long paper trail on email, and then try to make me think that I'm the stupid one not knowing what's going on.. I'm asking again( this time on social platforms) . Please sort out the issues or remove the unit from my vehicle if you can't. I cannot pay money for a service that I'm not getting
Tracker Connect's replyOfficial
27 Feb 2024, 09:35Good day,
We confirm having contacted you and explained the resolution process of your query.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply27 Feb 2024, 09:35
Official
Good day,
We confirm having contacted you and explained the resolution process of your query.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
DS
Deon S's updateReviewer Update
27 Feb 2024, 09:44No you have not. Just keep on with this poor service..the queries has not been resolved
DS
Deon S's update27 Feb 2024, 09:44
Reviewer Update
No you have not. Just keep on with this poor service..the queries has not been resolved
Tracker Connect's replyOfficial
27 Feb 2024, 10:16 Good day,
We confirm having contacted you and explained the resolution process of your query.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply27 Feb 2024, 10:16
Official
Good day,
We confirm having contacted you and explained the resolution process of your query.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect