Very poor and slow service.

I took out a tracker service with tracker on 14.04.2023. They were very fast in assisting me to take out the contract and arrange fitment, but that was where all good service ended. First fitment appointment was setup incorrect, as the fitment centre did not know about it when I pitched up. 2nd appointment the technician only arrived at 6pm. The location had bad cellphone reception due to loadshedding in the area, causing them to do an offline calibration on the unit, which resulted in very bad voltage calibration. I took out the additional keytag, which were not communicated, to the technician. So, I had to fight to get the keytag delivered afterwards at no additional cost and pair the device myself. It took me 3 weeks of struggle to get tracker to create a service request to come fix my problems. Every time I call, it takes 20 min to get them to do something on their side and avoid sending out a technician. My phone bill to tracker is now more than my subscription. My additional key tag is still not paired to the unit as I can drive the vehicle without the tag and tracker does not pick up unauthorized movement. After the huge struggle to get the technician to come fix my problems, the Tracker server was down resulting in that the unit could not be tested and my keytag not paired to the device. The calibration was done over the phone and I was told that tracker would call me to pair my keytag. For 4 days now, no call from tracker. The calibration is at least fixed.

I also requested since 21 April a letter from tracker confirming that I have a keytag fitted, making my tracking device an early warning device. My insurance requested an early warning system installed and needs proof that I have it installed. At this moment, I do not know if I am covered for theft and hijacking as tracker is unable to provide me with any proof to give the insurance. My request goes around departments, and nobody is able to just write confirmation on a letter or even in an email. I was told that I am the first customer requesting confirmation of an keytag fitted. This cannot be true as this is the cheapest early warning option from tracker.

Since I signed the contract, I just have problems with tracker and turnaround is extremely slow. I am now very worried in how tracker will keep my vehicle safe as they are not serious in fixing safety critical problems. How do they plan on finding my ****** vehicle if the devices do not function like supposed to? I will not recommend tracker.