Very disappointed in Tracker Connect company that I trusted for almost 5 years with my Volvo V40

On Sunday evening, 28th of January 2024, my car was ******. I reported it on Monday morning around 06:00 when I noticed the ordeal and was already in the Police Station. I called Tracker to locate my car, which they happily did and told me it was next to the s****yard. I told them this car is ****** and they should do what they always pride themselves with, which is finding that vehicle and the culprits. They insisted that they be supp**** with a case number first and there was loadshedding where I opened the case. It took good 6 hours for the case to be filed and case number generated. Unfortunately the car was on different location by then.

Had it not been for the police, I dont think I would have recovered my Volvo V40 and it would have been stripped and tracked disconnected.

Pity I had been with Tracker since May 2019 and I never had my car ******, but now that I had to use their services, G** knows they dragged their feet and did not even bother call me and check if I found my car. I did not even bother to tell them that the police managed to apprehend the culprits and recovered my car without the case number at that time. I am very disappointed in Tracker to the core and I am considering to break the relationship of almost 5 years with them.

Something really needs to be done and they need to revisit their policies and procedures before we all leave to their competitors.